The team that studies together, grows. I'm a huge advocate of finding books that your team can read, review, and take action from. Inside the Magic Kingdom offers business wisdom from a company I consider to be the gold standard of outstanding customer experience. While you may or may not want to visit the theme parks, few would argue that Disney runs a world-class operation that millions fondly refer to as the Happiest Place on Earth. This book, Inside the Magic Kingdom, by Tom Connellan, reveals seven lessons through a fictional meeting of people coming from all different walks of … [Read more...]